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Cancellation and Refund

Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product will be credited to your TED Jewels Advance Digi Account and you can purchase any other product with the same. The value cannot be encashed. Jewellery returned showing signs of alteration by anyone other than TED Jewels shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer within 15 business days of receipt of the product.

Determination of Value of Exchange or Buy-Back –

Category

Exchange Value

Buyback Value

Diamond Jewellery

100% of gold value at current market value.
90% of diamond value at current market value.

100% of gold value at current market value.
8 x0% of diamond value at current market value.
   

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*Current market value will be determined on the date of buyback or exchange

Note:

  1. Buyback and exchange is not applicable on loose diamonds and any altered jewellery.
  2. Buyback and exchange is not applicable on polkis, pearls and colour stones.
  3. Original Invoice and certificate must be produced for buyback/exchange.
  4. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever           is higher.
  5. TED Jewels products bought from any place other than TED Jewels store or TED Jewels website will not be eligible for buyback/exchange.
  6. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.
  7. Buyback of products are applicable for products that were purchased at a value of up to Rs. 4,99,999/-.

Shipping and Insurance

Shipping and Insurance of orders to the customer’s address is borne by TED Jewels. Reverse shipping is scheduled by TED Jewels and is covered in the processing charge of Rs. 1,000/- charged at the time of Return, Buyback and Exchange.

Changes in Policies

TED Jewels reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.TED Jewels.com. Any material changes made to the policies will be made along with a notification here that the policies have been updated.